Need help with an account, deposit, withdrawal, technical issue or general feedback? Our support team is ready to assist via live chat, email or phone. For KYC guidance, bonus queries or payment support, start a chat for quick answers or send a detailed email and we’ll reply within our stated hours. Use the contact options below for account-related matters, technical concerns or general enquiries and we’ll work to resolve your issue quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; priority handling for verification and payments) |
| General enquiries | [email protected] (billing, promotions, site issues) |
| Affiliate enquiries | [email protected] (onboarding, marketing assets, tracking) |
| Phone | +61 3 9124 5876 (calls & WhatsApp; available during business hours) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email & phone) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or matters requiring explanations or documents. Please include a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files or ID where applicable, and add your full name, account ID and any previous ticket numbers so our team can review and respond promptly.
Send us a message
Response Time
Need help with your account, a payment or a game? Contact support by live chat or email. Live chat is useful for quick questions, while most support enquiries are answered within one business day. More complex issues may take longer depending on their nature. Please include the relevant details when you get in touch so support can understand your request.
Feedback
Have a suggestion, idea or bit of feedback? Send it through using our contact form. We review every message carefully and use your comments to help improve the website, its features and the support we provide. Tell us what works, what could be clearer, or what you’d like to see next. Your feedback helps us make the service more useful.